Frequently Asked Questions on Incorrect Deposits | FAQs

Here are a number of reasons that may affect your deposits to ForeGate. Here are some possible reasons:

Tips | Important Notice :

_{Asset Protection 01: Unsupported Smart Contract Deposits}

Please note that ForeGate currently does not support smart contract deposits for USDT .

If a deposit is made via a smart contract, the transaction will not be credited to your ForeGate account balance.

To avoid loss or delays:

- Always ensure you are depositing directly from a supported wallet or exchange - Do not use smart contract transfers when depositing USDT

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_{Asset Protection 02: Unsupported Batch / Multi-Recipient Deposits}

Please note that ForeGate currently does not support batch or bundled deposits where a single transaction sends funds to multiple recipients.

If a deposit is made using a batch transfer (e.g., one source distributing tokens to multiple wallets in a single transaction), the transaction will not be credited to your ForeGate account balance.

To avoid loss or delays:

- Ensure your deposit is a simple, single-recipient transfer - Avoid using bulk or disperse transaction features when depositing

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_{Asset Protection 03: High-Risk Address Alert}

If you receive an alert about a high-risk address when making a deposit or withdrawal on platform, it means that the *sending address may be associated with high-risk activity and has therefore been flagged and blocked by our security systems.

ForeGate implements multiple compliance and anti-scam measures to protect users and their assets, including:

• Blocking deposits and withdrawals involving addresses identified as high-risk.

• Issuing automatic alerts when a withdrawal patterns resemble those of known victims or if you are on a watchlist of potential victims

⚠ To help prevent funds from being inadvertently deposited from a high-risk address and to protect your assets, our Wallet Team will manually process a refund for the affected deposit and return the funds to the original sending address.

If you have not received the refunded funds within 12 hours, please contact our Customer Service Team at ^_[e-mail] so we can check the latest processing status and provide further assistance.

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_{Asset Protection 04: Unsupported Token or Network Deposits}

If you accidentally deposit an unsupported token or asset, such as SOL or USDC, via the Solana (SOL) network, please contact our Customer Service Team at ^_[e-mail] for further assistance.Our Wallet Team will manually review your case, and recovery may still be possible depending on the transaction details and applicable recovery conditions. However, asset recovery is not guaranteed and is subject to the results of the review.

Asset Recovery review Information：

• Application Process: Our Customer Service Team will assist you throughout the application and follow-up process.

• Recovery Method: Recovered funds can only be returned in the original asset/token and cannot be converted into another cryptocurrency.

• Processing Time: The recovery process may take up to 14 business days.

• Recovery Fee: A flat fee of 5 USDT or the equivalent value will apply.

⚠ Asset recovery cannot be initiated if the value of the incorrectly deposited asset is less than 5 USDT or if the deposit was made through an unsupported network. Please ensure that the supported token and network are carefully verified before making a deposit to avoid potential loss of funds.

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💬 Need Assistance?

If you require help or have questions about your deposit, please reach out to our support channels. Discord Telegram Email Support Join our community for assistance and updates,our team will be happy to assist you.

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